Your Privacy Is Our Commitment

1 Introduction

dn999 is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting the personal information of our users. This privacy policy describes what information we collect when you use the dn999 website or services, how we use it, how long we retain it, and with whom we may share it.

By using this website, you are expressly giving your consent to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services. dn999 reserves the right to update this policy as needed, and any changes will be published on this page.

2 Who This Policy Applies To

This privacy policy applies to all individuals who use the dn999 website (https://dn999.mom) — whether they are registered members or general visitors. It has been specifically drafted for users in Bangladesh.

3 Information You Provide Directly

When you open an account on dn999 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address and postal code
• Identity document details (National ID or passport number — where required)
• Transaction-related information such as bKash, Nagad, or Rocket account numbers
• Records of communication with the support team

4 Automatically Collected Information

When you browse our website, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and records of pages visited
• Referral source (which link you used to access the site)
• Information collected via cookies and similar tracking technologies

5 Transaction and Financial Information

Every deposit and withdrawal transaction on dn999 is recorded securely. We never store the full details of your bKash, Nagad, or Rocket account — only the information necessary to verify transactions is retained. All financial information is protected through SSL encryption.

6 For Service Delivery

dn999 uses your information to fulfil the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and promotional offers
• To track your gaming history and VIP progress
• To resolve your issues through the support team

7 For Security and Legal Compliance

We use information to ensure the security of you and our platform:

• To detect and prevent fraudulent activity
• To verify your age (services are for users 21+ only)
• To identify multiple accounts or unusual activity
• To ensure responsible gaming and take action where necessary
• To comply with applicable legal obligations

8 For Service Improvement and Communication

dn999 uses information to further improve your experience. This includes improving website performance, testing new games and features, and displaying content according to your preferences. With your consent, we may inform you about important updates or special offers.

9 Who We Share Information With

dn999 does not sell or rent your personal information to third parties. However, certain information may be shared in specific circumstances:

• Payment processors: Information required to verify transactions with bKash, Nagad, and Rocket
• Game providers: The minimum necessary information shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi for managing game sessions
• Legal authorities: When required by court order or to fulfil legal obligations
• Fraud prevention agencies: To prevent fraudulent activity

Outside the cases listed above, no information is shared with any third party without your consent.

10 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh — particularly in connection with game providers. In such cases, we ensure that the information is subject to an equivalent level of security and handled in accordance with international data protection standards.

11 Use of Cookies

The dn999 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve our services.

• Essential cookies: To maintain login sessions and ensure the core functionality of the site
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To collect website usage statistics (not personally identifiable)

You can disable cookies from your browser settings, though this may limit some functionality of the site.

12 Data Security Measures

dn999 takes various technical and organisational measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Employee data security training and a restricted access policy
• Password hashing and secure data storage practices

That said, no method of transmitting information over the internet is 100% secure. We are committed to providing the highest level of protection, but keeping your account password confidential is also your responsibility.

13 Right to Access and Correct Information

You have the right to view the information dn999 holds about you and to correct any inaccurate data. You may be able to update some information directly from your account. For other changes, please contact our support team.

14 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specific period due to legal obligations, financial transaction records, or fraud prevention purposes. Such information will be deleted once that period has passed.

15 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers from dn999, you can let our support team know at any time. It is not possible to stop sending account-related important messages (such as transaction confirmations or security alerts).

16 Data Retention Period

dn999 does not retain your information longer than necessary. Generally:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by law
• Inactive account data: deleted after the applicable legal retention period following the last activity
• Support communication records: for a reasonable period after resolution

17 Collection of Minors' Information

dn999 strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store any personal information from minors. Age verification is a mandatory step in the registration process. If any minor's information is accidentally collected, it will be deleted immediately upon being brought to our attention.

18 Responsible Gaming and Data Use

dn999 uses information about your gaming behaviour for responsible gaming management. If a user's gaming pattern appears problematic, we may proactively offer assistance. This is done with the user's wellbeing in mind, not for commercial gain. For more details, please see our Responsible Gaming page.

19 Notice of Policy Changes

dn999 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. Continuing to use the site after a change has been made will be considered consent to the new policy. It is therefore recommended that you review this page regularly.

20 Third-Party Websites

The dn999 website may sometimes contain links to third-party websites. We are not responsible for how your information is handled on those websites. It is recommended that you read the privacy policy of any third-party site before using it.